Frequently Asked Questions (FAQ)
1. What is LegacySure?
LegacySure is a provider of funeral plans and financial protection solutions designed to help individuals and families prepare for the future with confidence, dignity, and peace of mind.
2. Who can apply for a LegacySure policy?
Any South African resident who meets the eligibility criteria and provides the required documentation may apply. Applicants must be at least 18 years old or have legal capacity to enter into a contract.
3. How do I apply for a policy?
You can apply by contacting us directly via phone, email, or through our authorised representatives. Our team will guide you through the application process step by step.
4. When does my cover start?
Cover is activated on the same day once your application has been approved and your first premium payment has been successfully received, subject to policy terms and waiting periods.
5. Are there waiting periods?
Yes. Waiting periods may apply depending on the product selected and the type of claim. Full details are provided in your policy document.
6. How much are the premiums?
Premiums vary depending on the plan selected, level of cover, and number of members covered. All premium amounts will be clearly explained before you commit.
7. How do I pay my premiums?
Premiums are typically paid monthly via debit order or other approved payment methods as outlined in your policy schedule.
8. Can I cancel my policy?
Yes. You may cancel your policy in line with the LegacySure Return and Refund Policy, including the applicable cooling-off period.
9. Will I receive a refund if I cancel?
Refunds may be available if you cancel within the cooling-off period and no claim has been made. Refund eligibility and processing are outlined in our Return and Refund Policy.
10. What happens if I miss a premium payment?
Failure to pay premiums may result in suspension or termination of cover. It is important to contact us immediately if you experience payment difficulties.
11. How do I submit a claim?
Claims can be submitted by contacting LegacySure directly. Our team will advise you on the required documentation and guide you through the claims process.
12. How long does it take to process a claim?
Claim processing times vary depending on documentation and verification requirements. We aim to process claims as efficiently as possible once all required information has been received.
13. Can I change my policy details?
Yes. You may update personal details, beneficiaries, or cover options by contacting LegacySure. Changes may affect your premium or benefits.
14. Is my personal information safe?
Yes. LegacySure protects all personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy.
15. How do I contact LegacySure?
You can reach us using the contact details below:
📞 Contact Number: 060 706 8781
📧 Email: mareketler@herefordgroup.co.za