Shipping policy

LegacySure – Shipping & Service Delivery Policy

At LegacySure, we are committed to delivering our services efficiently, transparently, and with care. This policy outlines how and when our services and any physical products are delivered.

1. Scope of This Policy

This policy applies to:

  • Funeral plans and financial protection services

  • Digital policy documents and confirmations

  • Any physical items or materials associated with LegacySure products (where applicable)

2. Same-Day Service Activation

Service-Based Products

  • All funeral plans and financial services are activated on the same day once:

    • The application has been approved, and

    • The first premium payment has been successfully received

  • Clients will receive same-day confirmation via SMS, email, or WhatsApp.

⚠️ Waiting periods, exclusions, and benefit conditions still apply as outlined in the policy document.

3. Delivery of Digital Documents

  • Policy schedules, confirmation letters, and terms will be delivered on the same day of successful activation.

  • Delivery methods include:

    • Email

    • WhatsApp

    • Secure digital platforms (where applicable)

4. Delivery of Physical Products (If Applicable)

Where physical items are included (such as policy packs, membership cards, or printed documents):

  • Orders are dispatched within 1–3 business days after activation

  • Delivery is handled by approved courier services

  • Estimated delivery time:

    • Major cities: 2–5 business days

    • Outlying or rural areas: 3–7 business days

Delivery times may vary due to courier or external factors beyond our control.

5. Delivery Fees

  • Delivery fees, if applicable, will be communicated before dispatch.

  • Certain products or promotions may include free delivery.

6. Client Responsibilities

Clients are responsible for:

  • Providing accurate delivery and contact details

  • Ensuring availability to receive physical deliveries

  • Notifying LegacySure promptly of any changes to delivery information

LegacySure is not liable for delays or losses caused by incorrect details provided by the client.

7. Delays and Service Interruptions

While we aim for same-day service delivery, delays may occur due to:

  • Verification requirements

  • Payment processing delays

  • Courier service disruptions

  • Public holidays or force majeure events

Clients will be notified should any material delay occur.

8. Non-Delivery or Issues

If you do not receive your service confirmation or physical delivery within the expected timeframe, please contact us immediately for assistance.

9. Policy Updates

LegacySure reserves the right to update this Shipping & Service Delivery Policy at any time. Updated versions will be made available through our official communication channels.

10. Contact Information

For delivery-related questions or support, please contact:

📞 Contact Number: 060 706 8781
📧 Email: mareketlem@herefordgroup.co.za